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Teka Kuchentechnik (Malaysia) Sdn Bhd
Sourcing Malaysia - It's all here |
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About Us
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| Teka Kuchentechnik (Malaysia) Sdn Bhd | Teka strives to be the market leader in built in kitchen appliances and bathroom products. The mission of Teka includes educating the public on the awareness of utilising built in kitchen appliances and bathroom products to simplify their lives as well as to beautify their kitchens. The initiatives taken includes having a complete showroom and boasts the largest varieties of kitchen appliances and bathroom products.
Besides that, by establishing a strong after sales service team with spare parts inventory to ensure customers’ satisfaction towards Teka. Added value services such as 24 hours response time and product demo at customers’ place differentiate Teka with other competitors. The continuation by Teka to bring in the latest innovative products ensures that Teka stays ahead of competitors and be a trend setter for the the latest and newest products. Teka constantly strive to provide service excellence by providing adequate trainings for technicians where all the appointed techinians are provided with professional training. This is to ensure that Teka customers are always taken care of and also helps to enhance customers’ satisfaction when they face technical problem with the products. Spare parts issue are always taken into account where customers will not face shortages as Teka keeps an inventory of spare parts that are adequate.
Teka always wants to be innovative and provide choices for potential customers. Therefore, in term of product line and range, Teka have one of the widest varieties of models and range for the built in kitchen appliances. For example, built in oven alone, Teka boasts more than 20 models of different features and aesthetics. This simply shows that Teka offers the widest range of products and choices that will suit different needs ans wants of the customers.
Teka also do participates in roadshows and exhibitions nationwide to educate customers in adopting kitchen appliances that are relatively new or to the Malaysian market such as steam oven, coffee machine, dishwashers and induction hobs. The reason Teka particpate in roadshow and exhibition is to communicate with end users as well as showcase the functionality of the products. Feedbacks from potential customers will be collected as marketing research in order to fulfill market demand and needs. This information is to ensure that Teka knows the requirement of the market and will satisfy the demand accordingly.
The vision to be market leader in the built in kitchen appliances industry requires Teka to constanly improve by differentiating the offering in comparison with competitors. Marketing, after sales sevice, finance and logistics are departments in Teka that are constantly growing to improve the service in order to achieve Teka’s goal. Our goal in providing the best product offering as well as customer service.
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